Privacy Policy

Last updated:

1. Introduction

Quelthorxex ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website quelthorxex.world and use our services.

This policy is designed to comply with applicable United States federal and state privacy laws (including the California Consumer Privacy Act as amended by the California Privacy Rights Act), the General Data Protection Regulation (GDPR) where applicable, and other applicable privacy laws.

2. Data Controller Information

The data controller responsible for your personal data is:

3. Information We Collect

3.1 Information You Provide

We collect information you voluntarily provide when you:

• Place an order (name, email address, phone number, shipping address)
• Contact us through our contact form or email
• Subscribe to our newsletter
• Create an account on our website

3.2 Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device identifiers

3.3 Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing activities. Please see our Cookie Policy for detailed information about our use of cookies.

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill orders and provide our services
• Legitimate Interests: Processing for business purposes such as improving our services, fraud prevention, and marketing (where permitted)
• Consent: Processing based on your explicit consent, such as for marketing communications
• Legal Obligation: Processing required to comply with applicable laws

5. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about orders, products, and services
• Providing customer support
• Improving our website and services
• Sending marketing communications (with your consent)
• Analyzing website usage and trends
• Preventing fraud and ensuring security
• Complying with legal obligations

6. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Third parties who perform services on our behalf, such as payment processors, shipping companies, and email service providers
• Business Partners: Trusted partners who help us operate our business
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal data to third parties in exchange for money. Where applicable law defines “sale” or “sharing” of personal information more broadly (for example, certain disclosures for cross-context behavioral advertising), you may opt out as described in our Cookie Policy and in the United States Consumer Privacy Rights section below.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission to protect your information.

8. Data Retention

We retain your personal data for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations
• Resolve disputes and enforce agreements

Generally, we retain order information for 7 years for tax and accounting purposes. Marketing preferences are retained until you withdraw consent.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Request limitation of data processing
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing
• Right to Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us using the information provided below.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for data transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. United States Consumer Privacy Rights

This section provides additional disclosures for residents of the United States, including California, Colorado, Connecticut, Virginia, Utah, and other states that afford similar privacy rights. If you are a resident of these states, the following applies to the extent required by applicable law.

13.1 Categories of Personal Information We Collect

Depending on how you interact with us, we may collect the categories of personal information listed below. Not all categories will be collected for every individual.

• Identifiers: such as name, email address, phone number, postal address, and similar contact details you provide
• Commercial information: such as records of products or services purchased or considered, and order history
• Internet or other electronic network activity information: such as browsing history on our website, interactions with our pages, and device or browser information
• Geolocation data: approximate location derived from IP address or similar signals
• Inferences: preferences or characteristics drawn from the information above (for example, aggregated analytics insights)

We do not knowingly collect sensitive personal information as defined under the California Privacy Rights Act (such as precise geolocation, health information, or government identifiers) except as you voluntarily provide in a message or order. We use and disclose such information only as permitted by law and as described in this policy.

13.2 Sources and Purposes

We collect personal information directly from you, automatically when you use our website, and from service providers or analytics partners as described in this policy. We use this information for the purposes set forth in Section 5 (How We Use Your Information), including processing orders, customer support, security, analytics, and marketing where permitted and consented to.

13.3 Disclosure of Personal Information

We may disclose personal information to service providers, payment processors, shipping partners, analytics providers, advertising technology partners (where you have consented to marketing or similar cookies), and as otherwise described in Section 6 (Data Sharing and Disclosure). We do not sell your personal information for monetary consideration.

13.4 Your State Privacy Rights

Subject to applicable law and verification of your request, you may have the right to:

• Know and access the personal information we have collected about you
• Request deletion of personal information we hold, subject to certain exceptions
• Request correction of inaccurate personal information
• Opt out of the “sale” or “sharing” of personal information for cross-context behavioral advertising, where applicable (including through our cookie consent tools and industry opt-out mechanisms referenced in our Cookie Policy)
• Limit the use of certain sensitive personal information, where applicable
• Appeal our decision regarding a privacy request, where required by your state’s law
• Non-discrimination for exercising these rights (we will not deny goods or services, charge different prices, or provide a different level of service solely because you exercised your rights, except as permitted by law)

To submit a request, contact us using the contact information in Section 15 below. We may need to verify your identity before processing your request. You may designate an authorized agent to make a request on your behalf where permitted by law; we may require proof of authorization.

13.5 California “Shine the Light”

California residents may request, once per calendar year and free of charge, information about certain categories of personal information (if any) we disclosed to third parties for their direct marketing purposes in the prior calendar year and the categories of third parties to whom the information was disclosed. Submit requests using the contact information below.

13.6 Nevada Residents

Nevada residents may submit a verified request directing us not to sell certain personal information we have collected or will collect. We currently do not sell covered information as defined under Nevada law; you may still contact us to exercise applicable rights.

13.7 Children

Our website and services are not directed to children under 18. We do not knowingly sell or share personal information of minors under 16 without affirmative authorization as required by law.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your United States privacy rights, or wish to exercise other rights described in this policy, please contact us:

For EU residents, you also have the right to lodge a complaint with your local supervisory authority.