Refund Policy

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1. Overview

At Quelthorxex, we want you to be satisfied with your purchase of Pentelix. This Refund Policy outlines our procedures for returns, exchanges, and refunds. Please read this policy carefully before making a purchase.

2. Return Eligibility

2.1 Eligibility Requirements

To be eligible for a return, the following conditions must be met:

• The return request must be made within 30 days of the delivery date
• The product must be in its original packaging
• Unopened products must be sealed and in resalable condition
• You must provide proof of purchase (order confirmation or receipt)

2.2 Opened Products

If you have opened and used the product but are not satisfied, you may still be eligible for a partial refund. In this case:

• The return request must be made within 30 days of delivery
• At least 50% of the product must remain unused
• The product container must be returned with the remaining contents
• A restocking fee of 15% may be applied

2.3 Non-Returnable Items

The following items cannot be returned:

• Products returned after 30 days from delivery
• Products that have been completely consumed
• Products damaged due to misuse or improper storage
• Products purchased from unauthorized retailers

3. How to Request a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at callme@quelthorxex.world with your order number and reason for return
2. Receive Authorization: Wait for our team to review your request and provide a Return Merchandise Authorization (RMA) number
3. Prepare the Package: Pack the product securely in its original packaging if possible
4. Ship the Product: Send the product to the address provided with your RMA number clearly marked on the package
5. Confirmation: Once we receive and inspect the returned product, we will process your refund

4. Return Shipping

4.1 Customer Responsibility

Unless the return is due to our error (wrong product shipped, defective product, or damaged in transit), the customer is responsible for return shipping costs.

4.2 Our Error

If the return is due to our error, we will provide a prepaid shipping label or reimburse reasonable shipping costs upon receipt of the return.

4.3 Shipping Recommendations

We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot be responsible for items lost or damaged in return transit.

5. Refund Processing

5.1 Inspection

Once we receive your returned product, our team will inspect it to verify it meets the return eligibility requirements. This process typically takes 3-5 business days.

5.2 Refund Method

Approved refunds will be credited to the original payment method used for the purchase. Please note:

• Credit card refunds: 5-10 business days to appear on your statement
• Debit card refunds: 5-10 business days
• Other payment methods: Processing time may vary

5.3 Refund Amount

The refund amount will include:

• Product purchase price (minus any applicable restocking fee)
• Original shipping costs are non-refundable unless the return is due to our error

6. Damaged or Defective Products

6.1 Reporting

If you receive a damaged or defective product, please contact us within 48 hours of delivery. Include:

• Your order number
• Description of the damage or defect
• Photographs of the damaged product and packaging

6.2 Resolution

For verified damaged or defective products, we will offer:

• A full refund including original shipping costs, or
• A replacement product shipped at no additional cost

7. Exchanges

If you wish to exchange a product, please initiate a return following the process above and place a new order for the desired product. This ensures the fastest processing time.

8. Order Cancellations

8.1 Before Shipping

If your order has not yet been shipped, you may request a cancellation by contacting us immediately. We will make every effort to accommodate your request, but we cannot guarantee cancellation if the order has already been processed for shipping.

8.2 After Shipping

Once an order has shipped, it cannot be cancelled. You will need to wait to receive the product and then follow our return process.

9. International Orders

For orders shipped outside the United States:

• Return shipping costs are the responsibility of the customer
• Customs duties and taxes paid are non-refundable
• Returns must be shipped via a trackable international shipping method
• Processing time may be longer due to international shipping

10. Consumer Rights

This Refund Policy does not affect your statutory rights. If you are a consumer in the European Union, you have the right to withdraw from the contract within 14 days of receiving the goods without giving any reason (right of withdrawal). This is in addition to the 30-day return period we offer.

To exercise the right of withdrawal, you must inform us of your decision by a clear statement (e.g., an email). You may use the model withdrawal form, but it is not obligatory.

10.1 United States Notices

If we provide a shipping or delivery estimate, it is an estimate only unless we expressly guarantee a date in writing. Under the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435), if we cannot ship within the time stated (or, if no time is stated, within 30 days), we will obtain your consent to a delay or cancel your order and provide a prompt refund, as required by that rule.

State consumer protection laws may provide additional rights depending on where you live. Nothing in this policy limits remedies you may have under applicable federal or state law, including the implied warranty of merchantability where it applies and cannot be waived.

11. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our Website. The policy in effect at the time of your purchase will apply to your order.

12. Contact Us

If you have questions about our Refund Policy or need assistance with a return, please contact us:

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Central Time, and will respond to inquiries within 1-2 business days.